Flow Catalyst customer privacy notice
Registered name: Flow Catalyst Limited
This privacy notice tells you what to expect us to do with your personal information.
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
Contact details
Telephone
07730 594265
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
· Names and contact details
· Addresses
· Occupation
· Date of birth
· Financial data (including income and expenditure)
· Transaction data (including details about payments to and from you and details of products and services you have purchased)
· Usage data (including information about how you interact with and use our website, products and services)
· Employment details (including salary, sick pay and length of service)
· Credit history and credit reference information
· Video recordings
· Audio recordings (eg calls)
· Records of meetings and decisions
· Account access information
· Website user information
We collect or use the following personal information for the operation of client or customer accounts:
· Names and contact details
· Addresses
· Account information, including registration details
· Information used for security purposes
We collect or use the following personal information for information updates or marketing purposes:
· Names and contact details
· Addresses
· Profile information
· Marketing preferences
· Purchase or account history
· Website and app user journey information
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Payment details
· Account information
· Purchase or service history
· Call recordings
· Relevant information from previous investigations
· Customer or client accounts and records
· Financial transaction information
· Correspondence
Lawful bases and data protection rights
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
· Directly from you
· Publicly available sources
· Credit reference agencies
· Providers of marketing lists and other personal information
· Suppliers and service providers
How long we keep information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, as well as to comply with any legal, accounting, or reporting requirements. The duration for which we keep specific types of information is based on our lawful basis for processing and our data retention policy.
Retention Periods:
Customer Data: Personal information collected to provide quotes or conduct business (e.g., name, address, contact details) will be retained for the duration of the business relationship and for up to six years thereafter to comply with tax and accounting obligations. Prospective Customer Data: If you contact us for information or a quote but do not engage our services, your personal information will be retained for up to one year from the date of last contact, unless you request deletion sooner. Employee Data: Personal information related to our employees will be retained for the duration of employment and for up to six years following the end of employment to comply with legal obligations. Supplier Data: Personal information of suppliers will be retained for the duration of the business relationship and for up to six years thereafter for accounting and legal compliance. Marketing Data: Personal information used for marketing purposes will be retained until you opt-out of receiving marketing communications, or for up to two years from the date of your last interaction with us, whichever is sooner.
When personal data is no longer needed for the purposes for which it was collected, we ensure it is securely deleted or anonymised. For more specific details, please refer to our full data retention schedule available upon request. We regularly review our data retention practices to ensure compliance with data protection laws and best practices.
Who we share information with
Others we share personal information with
· Suppliers and service providers
· Third parties:
o Direct lenders or investors, if the firm is requesting assistance in raising finance or equity funding.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
24 October 2024